RETURN / EXCHANGE POLICY
All orders have a processing time of 5-10 business days before they will ship. Standard shipping can take minimum 5 days to maximum 21 days for delivery.
You can request to return or exchange the product that you buy from eros.n.psyche.com within 7 days days beginning from the order date.
To start a return process, please contact us by send an email to firstname.lastname@example.org
If your return is accepted, we will make an informative come back about return shipping process, as well as instructions on where to send your package.The shipment cost during this process is not covered by erosnpsyche.com. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Reimbursement will be made within 3 to 10 days depending on your method of payment, In the event that we determine your product is not in suitable condition for return, it will be sent back to your address via courier and the return shipping cost is covered by the customer.
Depending on your bank, it may take several days for you to see your refund on your credit card. This process is entirely dependent on your bank and we do not have the right to interfere with your bank.